The end of support for Windows Server 2003/R2 on July 14, 2015 could signal the beginning of a new stage in the evolution of your IT organization. You have the opportunity to transform your datacenter and open up a whole new world for your business.
DESIGN. BUILD. MANAGE.
The success of our integrated service delivery model hinges on spending extensive time on solution design. Ensuring that we have engaged all stakeholders, captured all requirements and constraints prior to build phase has ensured a high success rate in deploying our solutions. We emphasize customer proximity, engagement and approval for all our design artefacts like technical plans, delivery schedules, transition plans, support plans and upgrade/refresh cycles.
Our Build phase entails strict adherence to project plans, including prior communication of delays, and a risk-averse DEV-TEST-PROD strategy. Our MANAGE teams are included in the build phase from day zero to improve supportability. We also strongly implement processes for Release, Change Management, and Asset & Configuration Database. The BUILD phase creates handover documentation, and is a requisite for customer acceptance.
Managed Services follows a Global Delivery Model with onshore Escalation and Customer Management Services , and offshore Foundational Services delivered by our Network Operations Center in Hyderabad, India. We hire the best available talent. Delivery processes are ISO 20000 & ISO 27000 certified, and our Delivery Leads and Customer Service Managers are ITIL-certified. Customer Satisfaction is not our motto for SLAs, Customer Excitement is!