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Blog/Author/Richard Phillips

By: Richard Phillips

Head of Managed Services | ISSQUARED Managed IT Services

Based out of the Dallas office, Richard Phillips has been with ISSQUARED since the acquisition in May 2019, and prior to that with legacy NCA since 2014. Richard earns over 20 years of experience in the unified communications market, with a variety of responsibilities including large scale enterprise deployments, sales enablement, support, project management and leadership. Richard owns a great expertise in engaging with customers, learning about their environments, designing, implementing and supporting solutions that meet their changing business requirements.

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Why is IT Service Management Still Relevant Today?

Why is IT Service Management Still Relevant Today?

The importance of IT Service Management (ITSM) practices has never been as apparent before. IT Service Management provides the tools and processes...

12 min read | April 29, 2022
Switching to A Modern, Intelligent IT Service Management Solution

Switching to A Modern, Intelligent IT Service Management Solution

IT Service Management (ITSM) is a comprehensive approach to plan, deliver, manage, and enhance an organization's ability to utilize technology.

9 min read | April 01, 2022
IT Operations Management and IT Service Management | How They Differ, Combine and Why They Matter

IT Operations Management and IT Service Management | How They Differ, Combine and Why They Matter

IT Operations Management is the practice of managing an organization's technology components and application requirements.

12 min read | March 25, 2022
Choosing an IT Service Management Service

Choosing an IT Service Management Service

A good IT Service Management tool is indispensable for success in the provisioning and regulation of IT services in an organization.

12 min read | March 08, 2022
9 Benefits of Automation in Service Management

9 Benefits of Automation in Service Management

Does your organization take advantage of “automation for IT Service Management” to unleash extended capabilities for your service desk?

12 min read | March 04, 2022

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