Office 365 Engineer

Educational Qualifications:

• Bachelor’s/Master’s degree in computer science or equivalent combination of education

Skills Required :

• Good understanding on Active Directory, DNS, Azure Active Directory, Monitoring and Reporting
• Extensive knowledge of Windows operating systems
• Knowledge of SharePoint tools, including ULS Logs, workflows, and SharePoint forms for tasks
• Exchange server management tools and best practices implementations
• Ability to structure, draft and review technical documentation
• Knowledge on Exchange DAG
• Installing, configuring, managing, operating, and maintaining Exchange server systems with Clusters
• Knowledge on Backup Management Experience for Exchange server platforms
• Excellent organizational and time-management skills
• Excellent communication skills

Roles & Responsibilities :

• The individual is responsible to provide timely resolution to level 2 / level 3 tickets reported from service desk in the form of an Incident, Service Request, Change Orders, or Problem Ticket and update the tickets to keep customer posted on the progress on a regular basis
• Perform the daily health check reports and system logs for the environment stability and take any corrective action as required. Participate in security health check and patching related activities to secure customer IT environment
• Should participate in change review process of the account and collaborate with the customers and other key stakeholders (internal & external) on infrastructure change activities and implement them on a timely fashion
• Should be responsible to work with the vendor on any open issues that are escalated for advance support and drives those issues to closure