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Current Openings
Lead Engineer (AD) – Platforms - MSP
Position:
Lead Engineer (AD) – Platforms - MSP
Experience:
7+ years
Location:
India
Job Description
Required Skills:
Educational Qualifications: • Bachelor’s/Master’s degree in computer science or equivalent combination of education
Skills Required: 7+ years supporting IT solutions (Windows, VMWare, Azure, storage, Unix).
Strong expertise in Windows 2016/2019/2022, MS Active Directory, Group Policies, IIS, PKI, Application integration activities.
Experience in PIM solutions like Bomgar and EMS solutions like Intune will be an added advantage.
Primary Job Responsibilities:
Understanding of client requirements around the IdM service and its interaction with components like Enterprise LDAP (UNIX), Siteminder, ITIM, AD/PKI, Sailpoint and PAMS components to help design and deliver a holistic solution.
Engage in projects, which require niche deployments of Active Directory, Azure AD, ADFS & PKI based solutions.
Good understanding of IP addressing, subnetting, routing and name resolution concepts.
Good understanding of AD Security concepts.
Should be able to perform risk analysis and provide long/short term remediation plan.
Good understanding of windows server environment and expertise in designing windows-based solutions.
Should have excellent understanding of different authentication methods- on premise and cloud.
Experience and good understanding of AD consolidation activities in both inter and intra forest scenarios
Design, implement and support PIM (Privileged Identity Management) solutions like Bomgar, Microsoft Red Forest concepts.
Help design, stand up, document and support the organization’s Cloud solutions delivered to the customers.
Escalated support for incidents on account management, group policy management, core server support.
Trend analysis of AD & PKI related issues, tuning solution for performance, handling directory synchronization issues.
Handling issues related to design and support of application integration with authentication systems and their components.
SOX and other audit support (interact with client POC or with the auditor to provide relevant information as requested)
Integration with Storage appliances (NetApp, Windows 2012 storage appliance and servers), DFS and NFS
Understanding of AD LDS LDAP and use of tools like ADSIedit, CSVDE, Ldiffde, Netdom, Nltest, ntdsutil, sonar tools for performing active directory administrative functions,
Ability to help configure various applications (custom and COTS) to authenticate against the Active directory and AD LDS.
Very Good understanding of Kerberos and NTLM (Single sign on)
Working with client Architects to deploy/configure the architected/designed solution or tools
Helping set up test, development and production environments for client and ensuring that appropriate processes and controls are followed to the letter.
Help write power-shell, VBscripts to automate repetitive tasks, create small tools as required for running smooth and efficient operations.
Report generation for satisfying various internal and external audits and compliance requirements
Create and Maintain detailed up to date technical documentation (e.g. standards, process, Run Books)
Educational Qualifications: Bachelor’s degree in Science or higher. (B.E/B.Tech preferred).
Skills Required: Excellent customer facing skills with fluency in written and spoken English.
MCSE/CCNA preferred.
Practical knowledge of monitoring tools like Solarwinds, Auvik, Connectwise Automate, SCCM, Elk Stack, Netview etc
Ability to quickly scale up and learn technologies outside of core areas of expertise.
Proven experience of effectively handling customer dissatisfaction.
Understanding of ITIL concepts and processes.
Basic understanding of virtualization technologies is an added advantage.
Ability to work US EST/PST business hours on rotational basis.
Primary Job Responsibilities:
Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.
Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue.
Develop strong working relationships with on-site engineers and work together as a single team.
Provide L3 support and resolution in as many of the following technical areas as possible:
Network access, internet access, DNS, DHCP issues
Routing, switching and firewall issues
VoIp Telephony issues
Storage issues, backup and restore issues
Anti-virus and other endpoint system management issues on tools like Symantec, Bitdefender
User account creation, management, basic AD issues, license management
Office 365, Exchange e-mail client & server management
Desktop & laptop hardware issues – escalation support
Parts ordering and asset tracking
Patch management of desktops and servers using tools like SCCM
Virtual machine installation and management on Hyper-V, Azure and AWS
SDN monitoring and first level support
Working knowledge of SIEM tools like CyberArk, FortiSIEM
Be part of the pool of resources manning the 24x7 support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems. etc..
Educational Qualifications: M.S preferred, B.A. or B.S. in computer science, information technology, or related discipline,
Industry relevant network and/or network security certifications
Skills Required: Advanced knowledge and experience with full suite of Microsoft operating systems, services and applications, including O365 and InTune / Autopilot
Advanced knowledge and experience with SCCM and MS Endpoint Configuration Manager
Advanced knowledge and experience with cloud based applications
Advanced knowledge and experience with DNS, DHCP, Active Directory, Group Policies, and OU hierarchies
Knowledge and experience with anti-virus software and client VPNs
Knowledge and understanding of hypervisors and virtual machines
Knowledge and understanding of network routing at LAN/WAN level
Knowledge and understanding of routers, switches and firewalls
Primary Job Responsibilities:
Ability to design and architect complete solutions matching customer needs and requirements
Provide ongoing support on the resolution of customer issues
Perform manufacturer recommended updates and maintenance of the systems supported
Perform remote or onsite installation, repair and changes of systems supported
May be responsible for designing a contingency or data disaster recovery plan.
Document each customer interaction using the ticket management system
Provide timely and effective resolution to support requests based on internal and external service level agreements; meeting SLA requirements based on measurable metrics
Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution
Partner with team to create and update technical documentation
Identify and propose methods to proactively handle service and support issues
Participate in off hours and on call support as directed by management
Participate in after-hours scheduled cutovers and upgrades as needed
Protects operations by keeping information confidential.
Provides information by collecting, analyzing, and summarizing service issues.
Accomplishes engineering and organization mission by completing related results as needed.
Educational Qualifications:BE/B.Tech degree in computer science or related field preferred
Skills Required: 4+ years experience as Project Manager or Project Coordinator in an IT Infrastructure Project area like datacenter management, virtualization or cloud platforms, networking and security solutions etc.
PMP Certification is a plus along with expertise in Microsoft Project.
Willing to work US EST/PST hours.
Ability to communicate complex issues in a clear and simple way
Ability to develop and establish solid and trustworthy relationships globally.
Good communication and coordination skills to manage relationships with internal teams,
customers, consultants and vendors
Ability to influence senior levels internally and externally
Ability to communicate complex issues in a clear and simple way
Primary Job Responsibilities:
Responsible for proposal/SOW preparation, discussion with the client, detailed planning, tracking & monitoring progress of project.
Resource estimation and time estimation for the delivery of the project and aligning resources from technical teams like networks, cloud, server and virtualization teams.
Attend kick-off calls and other regular project calls with the customers and provide reporting and meeting minutes as required by the senior project manager and/or technical leads.
Ensure that the projects are properly entered into the project management system and documentation and control gates are up to date.
Work with the recruitment teams to line up additional resources for future upcoming projects.
Track with sales leads, upcoming deals and projects and prepare advance plans for hiring and resource allocation.
Handles tasks like reviewing , maintaining and highlighting the changes in project plan.
Prepares and maintains weekly and monthly project status reports.
Responsible for recording, forecasting, monitoring and budgeting project expenditure.
Prepares status reports and updates the same to the Management team and customer teams
Working closely with the clients, project manager, lead teams to make sure on each & every delivery.
Track vendors and third party service providers to make sure they fulfill commitments on the project.
Be responsible for assisting the sales teams to maintain company relations with the vendors at the required levels by coordinating with the delivery teams.
Making sure things are going smoothly overall in the project.
Assist with installation services delivering functional system, including project planning, cutover, site documentation, and end-user training
Provide support on client Incidents and Service Requests
Work closely with the complete Managed Services team, including US-based and offshore engineers and Service Delivery Managers, to ensure successful delivery of services to clients
Perform manufacturer-recommended updates and maintenance of the systems supported
Perform remote or onsite installation, repair, and changes of systems supported
Document each customer interaction using the ticket management system
Provide timely and effective resolution to support requests based on internal and external service level agreements; meeting SLA requirements based on measurable metrics
Provide ongoing, regular updates to customers to keep them apprised of progress toward Incident resolution
Partner with team to create and update technical documentation
Identify and propose methods to proactively handle service and support issues
Identify and propose new ISSQUARED Unified Communications service opportunities
Prepare metrics, activity, and progress reports regarding projects, tasks, and operations
Provide on-call support as necessary, may require after hours or weekend work
Attend training and pursue product certifications as required
Hands-on experience with Amazon EC2, Amazon S3, Amazon RDS, VPC, IAM, Amazon Elastic Load Balancing, Auto Scaling, Cloud Front, Cloud Watch, SNS, SES, SQS, and other services of the AWS family
Hands-on experience for creating and managing instances of all types
Configure, monitor, and automate Amazon Web Services as well as be involved in deploying the content cloud platform on Amazon Web Services using EC2, S3, and EBS
Should have worked on version control, Life cycle management, Cross-region replication
Hands-on experience on Virtual Private Cloud (VPC) like creating own CIDR block, subnets, assigning IPs and launching instances into VPC
Administering users, groups and setting up policies by using IAM
Monitoring all cloud services by using Cloud Watch
Worked on all kinds of Elastic Block Storage volumes, snapshots, and Elastic File System
Creating Elastic Load Balancer and attaching instances to it
Having very good experience in configuring Auto Scaling groups and setting policies
Select appropriate AWS services to design and deploy an application based on given requirements
Configure and design EC2 instances in all the environments to meet high availability and complete security. Setting up the Cloud Watch alerts for EC2 instances and using in Auto-scaling launch configuration
Experience with IAM requirements for cloud-based services, including strategies, trust models, open standards, encryption, etc. used to improve manageability, access governance, provisioning, information security, and privacy
Educational Qualifications: BE/B.Tech./M.Tech. /MCA/Degree in Computer Science
Skills Required: Power BI, SQL Server, Tableau
3+ years experience as a resource manager in an IT Infrastructure Project area like data center management, virtualization or cloud platforms, networking, security solutions, etc.
MBA in HR preferred with training or certification in project management skills
Willing to work US EST/PST hours
Ability to communicate complex issues in a clear and simple way
Ability to develop and establish solid and trustworthy relationships globally
Good communication and coordination skills to manage relationships with internal teams, customers, consultants, and vendors
Ability to influence senior levels internally and externally
Ability to communicate complex issues in a clear and simple way
Educational Qualifications: BE/B.Tech./M.Tech. /MCA/Degree in Computer Science
Skills Required: Power BI, SQL Server, Tableau
6 to 8 years of IT experience including development of the large scale, complex data architectures
Experience with Data Virtualization, on-prem (MS SQL/ ORACLE/ DB2, etc.) & cloud data warehousing technologies (like AWS/ Snowflake/Azure/Google data cloud platform, Cloud data lakes using big data technologies
Experience in data pipeline connecting with different sources of data using JDBC, ODBC, APIs, XML, JSON, file-based, streaming data ingestion technologies
Experience working with data science technologies like Python, JavaScript. Jupyter Notebooks using data science frameworks like TensorFlow, Sage maker, Spark, etc. or frameworks
Direct and proven working experience with data management concepts and activities including an understanding of industry best practices for Data Sourcing, Key Data Elements, Data Quality Management, Metadata, and Enterprise Data Management Policy, Process, and Procedures
Understanding of data security and compliance
Proven hands-on experience in advanced SQL & SQL Analytics
Exposure to data visualization tools such as Tableau, Looker, Microstrategy, Qlik, etc.
Educational Qualifications: BE/B.Tech./M.Tech. /MCA/Degree in Computer Science
Skills Required: ITIL Foundation, V3 Certified
5-6 years experience as SDM on IT Infrastructure related projects with US customer
ITIL Foundation v3 certification is a must. Additional ITIL training and certifications are preferred
Willing to work exclusively US West Coast hours
Ability to communicate complex issues in a clear and simple way
Ability to develop and establish solid and trustworthy relationships
Good communication and coordination skills to manage relationships with internal teams, customers, consultants, and vendors
Ability to influence senior levels of management internally and externally
Understand the suite of offerings and services provided to customers with a focus on SLAs, processes unique to each customer, and in-flight projects and actions currently underway
Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations
Ensure internal delivery organizations show 100% adherence to customer processes and delivery timelines
Chair daily calls to coordinate open issues and next steps with the ability to track and report across multiple customers of varying sizes – from SMB to an enterprise
Complete ownership of the incident and change management process for each customer as well as internal organization
Drive adherence to processes and tools, create/implement/improve processes, where found deficient or missing
Generate and circulate appropriate reporting which indicates the status of open actions, SLA adherence, and other areas of interest to customer/internal organization
3-4 years of relevant hands-on development experience on SailPoint IIQ
Knowledge of other Identity Management/Governance products (IBM Security Identity Manager (ISIM), IBM Security Identity Governance and Intelligence (IGI), Oracle Identity Manager, etc.) will be a plus
Strong knowledge of Application Servers (preferably Apache Tomcat), Databases (e.g. MS SQL, Oracle, DB2) and LDAP (ODSEE, IDS)
Bachelor’s degree in computer science or equivalent
4-5 years of experience in Active Directory, PKI, Bomgar etc
Strong expertise in Windows 2008/2012 System Administration, Virtual Server environments like Azure, Hyper-V and Vmware, MS Active Directory, Group Policies, IIS, PKI, Application integration activities
Excellent verbal and written communication skills and ability to work with global clients and peers
Excellent customer service & teamwork skills, quality and changed oriented with initiative and eager ability to learn
Strong expertise in building (from source), installing, configuring, managing and maintaining OpenLDAP directory server on Linux/Unix systems like RHEL, knowledge of other LDAP directory servers is a plus
Expertise in performance tuning and replication setup of OpenLDAP servers is a must, the same expertise on other LDAP directory servers is a plus
Expertise in backup and recovery procedures of OpenLDAP directory servers is a must, the same expertise on other LDAP directory servers is a plus
Expertise is managing the schema, data and access controls on OpenLDAP directory servers is a must, the same expertise on other LDAP directory servers is a plus
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