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Blog/Author/Ganesh Ramaiah

By: Ganesh Ramaiah

Senior Vice President - International Operations

Ganesh’s emphasis on quality and delivery has been a consistent theme as he led teams at UBS, CSC, Microsoft, and IBM. His vast experience includes managing staff of thousands of global delivery engineers for Fortune 100 companies’ IT operations.
Ganesh holds Bachelor’s and Master’s Degrees in Physics with special emphasis in Electronics from Delhi University.

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Why is IT Service Management Still Relevant Today?

Why is IT Service Management Still Relevant Today?

The importance of IT Service Management (ITSM) practices has never been as apparent before. IT Service Management provides the tools and processes...

12 min read | April 29, 2022
Switching to A Modern, Intelligent IT Service Management Solution

Switching to A Modern, Intelligent IT Service Management Solution

IT Service Management (ITSM) is a comprehensive approach to plan, deliver, manage, and enhance an organization's ability to utilize technology.

9 min read | April 01, 2022
IT Operations Management and IT Service Management | How They Differ, Combine and Why They Matter

IT Operations Management and IT Service Management | How They Differ, Combine and Why They Matter

IT Operations Management is the practice of managing an organization's technology components and application requirements.

12 min read | March 25, 2022
Choosing an IT Service Management Service

Choosing an IT Service Management Service

A good IT Service Management tool is indispensable for success in the provisioning and regulation of IT services in an organization.

12 min read | March 08, 2022
9 Benefits of Automation in Service Management

9 Benefits of Automation in Service Management

Does your organization take advantage of “automation for IT Service Management” to unleash extended capabilities for your service desk?

12 min read | March 04, 2022

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