Helpdesk Support Engineer

Educational Qualifications:

• Bachelor’s/Master’s degree in computer science or equivalent combination of education

Skills Required:

• Experience in content writing for IT and Software Industries
• Excellent grasp over the English language & ability to create quality & thoughtful content on quick timelines.
• An effective writing style that is fresh, consistent and customer friendly
• Knowledge on SDLC concepts
• Create content marketing campaigns to drive leads and subscribers & use SEO best practices to generate traffic to our site
• Regularly produce various content types, including email, social media posts, blogs and white papers
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Analyze content marketing metrics and makes changes as needed
• Collaborate with subject matter experts to ensure that specialized topics are appropriately addressed and discussed