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NOC Engineer

ISSQUARD is looking for a NOC Engineer who is a strategic thinker, collaborates and operates independently, works across various teams, and is task and deadline-driven to join our IT Support/NOC team.

  • Position
  • NOC Engineer
  • Experience
  • 5-15 years
  • Location
  • India
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Educational Qualifications:

  • Bachelor’s degree in Science or higher. (B.E/B.Tech preferred).

Skills Required:

  • Excellent customer facing skills with fluency in written and spoken English.
  • MCSE/CCNA preferred.
  • Practical knowledge of monitoring tools like Solarwinds, Auvik, Connectwise Automate, SCCM, Elk Stack, Netview etc
  • Ability to quickly scale up and learn technologies outside of core areas of expertise.
  • Proven experience of effectively handling customer dissatisfaction.
  • Understanding of ITIL concepts and processes.
  • Basic understanding of virtualization technologies is an added advantage.
  • Ability to work US EST/PST business hours on rotational basis.

Primary Job Responsibilities:

  • Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.
  • Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue.
  • Develop strong working relationships with on-site engineers and work together as a single team.
  • Provide L3 support and resolution in as many of the following technical areas as possible:
  • Network access, internet access, DNS, DHCP issues
  • Routing, switching and firewall issues
  • VoIp Telephony issues
  • Storage issues, backup and restore issues
  • Anti-virus and other endpoint system management issues on tools like Symantec, Bitdefender
  • User account creation, management, basic AD issues, license management
  • Office 365, Exchange e-mail client & server management
  • Desktop & laptop hardware issues – escalation support
  • Parts ordering and asset tracking
  • Patch management of desktops and servers using tools like SCCM
  • Virtual machine installation and management on Hyper-V, Azure and AWS
  • SDN monitoring and first level support
  • Working knowledge of SIEM tools like CyberArk, FortiSIEM
  • Be part of the pool of resources manning the 24x7 support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems. etc..

Contact Info: