We, at service desk go beyond traditional help desk experience with manual processes by implementing comprehensive process automation tools in addition to the dedicated help desk staff.
ISSQUARED®’s IT service desk provides a unified platform to deliver an easy and efficient way to address the customer needs, ensuring best-practice approaches for modern user experience. We provide comprehensive support for diverse management services including incident, request, knowledge and problem management, ensuring customer engagement, adoption and satisfaction across the entire service delivery.
With our IT service desk, you can free up from the burden of technical support services and become customer-centric rather service-centric. At the same time, you can ensure a pleasant, agile help desk experience to your customers or employees, allowing them to get quick and easy solution to their issues. In addition, our support services can deliver you from complex trouble ticketing system, capital investments, infrastructure requirements and staff retention issues associated with ITSM.
Our engineers and consultants will setup, monitor, and maintain the software with aggressive SLAs and guarantee fundamental access never fails. We will even strategically align future software integration with our own software provision, our priority furnishing a secure system with effortless controls.